Main responsibilities

Resolution and fulfilment

As an IT Servicedesk Engineer you are responsible for the well-functioning of the daily intake process. You are primarily customer-oriented and focus on resolution of incidents and service requests for our internal customers. By asking to-the-point questions, you will get to the core of the issue. Based on this assessment, you take the necessary action to get a resolution for our internal customers. This can be done by providing a resolution yourself or by rerouting the incident, service request or problem to the right team / third party supplier.

Third party suppliers

You will be responsible to act as a liaison between the user and third parties suppliers.

Policies and Procedures

You fulfil a signalling function within the organization to ensure policies are adhered to and appropriate procedures are developed, with the purpose of ensuring sufficient protection of our data/systems and optimizing the use of these systems and applications. You ensure appropriate documentation for systems by writing documentation including operational handbooks, manuals, and online help systems.

Education, skills and experience

• Secondary vocational (equal to ‘MBO-level’ in the Netherlands or Vocational (equal to ‘HBO-level’ in the Netherlands) in Information Management, Information Technology or other relevant field
• Minimum of 3 years of relevant working experience in a similar position
• Knowledge of and experience with Agile/Scrum development methodologies
• Knowledge of and experience with Office365, Azure and Salesforce
• Fluent in English.

Competencies

Stress Tolerance, Initiative, Client and service orientation, Cooperation, Verbal communication and presentation, Written communication, Planning and organizing.

Benefits

• You will be working in an inclusive, international and diverse environment.
• You will benefit from a flexible work environment with a good work-life balance where you can work from home 50% of the time.
• Access to training and learning opportunities.
• An attractive pension scheme.

Additional remarks

This role is open for 36 hours a week (90%).

How to apply

Please send your cover letter and resume in English via the apply button.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.