About the job

In October 2025, the Digital Investor Journey (DIJ) program will deploy several new applications:

• Salesforce CRM as a backoffice system to manage investor contacts.
• a new Onboarding Journey based on Salesforce Experience Cloud to offer a digital onboarding of new investors.
• MyOikocredit, an investor selfservice interface also based on Salesforce Experience Cloud.
• Salesforce Marketing cloud for marketing purposes.

The DIJ will provide new system applications for investor administration and investor engagement teams in Europe.  

Main responsibilities

The Training Specialist will be responsible to develop and execute a training concept to make sure that all target groups are identified including their specific training needs to cover all new applications:

Preparation

• Define target groups: which roles are affected, from which countries, profile of future users (super-users, regular uses, service desks (on demand), others
• Content: What does each target group need to learn? Which (new) tools need to be included in the training for which staff?
• Resources: How much time is needed for appropriate training / learning of the new processes and tools? How much time can affected staff spend on training? 
• Approach and methods: Are there preferred ways of learning in the different target groups? Which learning platforms can we easily use?
• Ongoing training needs for new staff joining Oikocredit later (after 2025).

Creation of training program

• Define the learning goals, identify sub modules for the different target groups (with their own goals)
• Identify relevant/appropriate learning methods/steps, which combine different methods (e.g. online/in person/handouts/videos).
• consolidate approach and methods (time, trainers on- and offline, documentation etc.) and how they can be combined
• the concept of a training program should follow an established approach for trainings.

Execution of the training

• Draw a clear timeline in alignment with the concerned team managers (teams need to be made available) and in due time before the Go Live
• Setup a defined composition and order of the complementary methods/modules.
• Allocate trainers, rooms, online rooms etc. to the trainings and ensure all material is available
• Ensure the timely implementation of the training (online, offline) in co-ordination with defined resources and target group managers.

Education, skills and experience

• Bachelor/Master in project management, business administration, or a related field.
• Proven working experience in project/training coordination or a similar role (designing training)
• Knowledge of Salesforce would be an advantage.
• “Hands-on” mentality.
• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels.
• Excellent written and verbal communication skills in English and preferably also in Dutch.
• Flexibility and adaptability to navigate through ambiguity and changing project requirements.
• Demonstrated ability to drive results and deliver projects successfully in a dynamic and fast-paced environment.

Competencies

Initiative, cooperation, result orientation, accuracy, hands on, self-organization, stress tolerance, adaptability, teamwork, planning & organizing, written communication, analytical mindset, attention to detail and problem-solving abilities.

Additional remarks

This assignment is offered for 6 months for approximately 24 hours a week (to be defined).

How to apply

Please send your cover letter and resume in English via the apply button.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.