About the job

The HR Operations Team Lead supports the delivery of the HR strategy by leading HR operations and facilities, streamlining administration processes, and overseeing HR analytics and C&B. The Team Lead ensures operational excellence, supports change initiatives, and fosters a collaborative, service-oriented environment within the HR support functions.

Main responsibilities

Team Lead

• Manage the HR Operations team and Facilities staff, coordinating their BAU activities and long-term objectives.
• Ensure efficient collaboration and communication with other departments and with HR colleagues.
• Contribute to change initiatives and projects led by the People & Development department.

HR Operations

• Maintain and continuously improve HR administration processes and HRIS practices, ensuring accuracy, compliance, and efficiency.
• With the team, act as process owner for HR tooling and core HR admin cycles.
• Support the implementation and documentation of HR policies and ensure alignment with local labour legislation and internal controls.

Facilities

• Ensure that Reception and Facilities services are delivered with professionalism and are aligned with Oikocredit’s values and operational needs.
• With the team, manage Facilities tools and procedures (such as business travel, 1^st aid and emergency procedure).

Analytics and C&B

• Drive the development and use of HR analytics to support data-informed decision-making across the organization.
• Act as owner of the Compensation & Benefits policy and ensure Salary campaign cycles.

Education, skills and experience

• Master’s degree in Human Resources Management, Business Administration, or a related field is preferred.
• Certifications in HR management, Data management or Finance administration are advantageous.
• At least 5 years of relevant HR experience, including 2+ years in a coordination or supervisory role.
• Demonstrated expertise in process management, analytics and/or C&B.
• Excel proficiency is essential.
• Knowledge of compliance requirements in an international or multi-cultural context
• Strong understanding of HR administration, employment legislation, HR systems, and reporting.
• Deep understanding of HR best practices, talent management, and employee engagement.
• Ability to leverage data and analytics to inform decision-making and assess the impact of HR initiatives. 
• Excellent interpersonal skills and the ability to build trust and collaboration across diverse teams.
• Strong organizational skills and ability to optimize processes.
• Experience in mission-driven or social impact organizations is highly desirable.
• International work experience or exposure to multicultural environments is a plus.
• Fluency in English is required; Dutch is an asset.

Mindset

• Strong alignment with Oikocredit’s mission and values.
• Resilient, with a focus on continuous improvement and adaptability.
• Committed to sustainable development and organizational growth.
• Performance and result driven.
• Client-service mindset.

Competencies

Initiative, Cooperation, Team coordination and people management, Planning and Organizing, Problem analysis and assessment, Client Orientation.

Benefits

• You will be working in an inclusive, international and diverse environment.
• You will benefit from a flexible work environment with a good work-life balance where you can work from home approximately 50% of the time. .
• You will have access to training and learning opportunities.

Additional remarks

The role is open for 32-36 hours a week.

Candidates should possess a valid work permit and be available for an in-person interview in the Netherlands.

How to apply

Please send your cover letter and resume in English via the apply button.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.