About the department

The Chief Operating Officer (COO) domain plays a vital role in driving Oikocredit’s strategic agenda. The COO Office supports this by overseeing project portfolio governance, ensuring that change initiatives are well-resourced, aligned with strategic goals, and monitored for performance. It also leads the Project Management Office (PMO) and provides leadership across all transformation efforts.

About the Role

We are seeking a Project Manager to lead the Digital Investor Journey Change Initiative, a multi-year, cross-functional transformation aimed at digitising and enhancing the experience of our investors, while increasing operational efficiency, conversion rates and capital raised.

The initiative follows an agile delivery model, with a dedicated Scrum team responsible for designing, developing, and iterating digital solutions through minimum viable products (MVPs). These include digital onboarding, automated ID verification, Salesforce Experience Cloud portals, marketing automation and back-office integration.

A key milestone for the coming year is the data migration from current tools to a new digital platform, which will require careful planning of the migration approach, stakeholder readiness and operational continuity during cut-over.

The Project Manager will coordinate across business and technical stakeholders—Investor Engagement, Investor Support, Marketing, IT & Architecture, and the PMO—to ensure the iterative delivery of business value. They will also ensure governance alignment, effective backlog management in collaboration with Product Owners and long-term benefit realisation.

Reporting to the Head of the COO Office, the Project Manager will operate within the project portfolio governance framework, ensuring alignment with organisational strategy, clarity of scope, structured delivery and benefit tracking. The role will also contribute to the ongoing strengthening of project management standards and practices across the organisation.

Key responsibilities

Project Leadership & Delivery

• Lead the delivery of the Digital Investor Journey Change Initiative, ensuring scope, time, quality and budget are effectively managed.
• Develop and maintain a comprehensive project plan, covering milestones, dependencies, risks and resource planning.
• Coordinate delivery across multiple workstreams, ensuring integration of outcomes and alignment with strategic goals.
• Translate the business case into actionable implementation phases with measurable value.

Governance & Reporting

• Operate with a high degree of autonomy while maintaining alignment with PMO standards.
• Prepare project updates and documentation for the Steering Committee and contribute to portfolio-level reporting and decision-making.
• Monitor benefit realisation and success indicators, supporting post-implementation reviews and value tracking.

Stakeholder Engagement & Communication

• Manage engagement with key internal stakeholders: Investor Engagement, Investor Support, Marketing, IT teams, Enterprise Architecture and the PMO.
• Ensure regular and clear communication on initiative progress, risks and decisions.
• Facilitate alignment between technical delivery and business needs, managing expectations and ensuring stakeholder buy-in.

Resource & Risk Management

• Work with Investor Engagement, Investor support, IT and the PMO to plan and coordinate project resources.
• Identify risks early, develop mitigation strategies and manage escalations when needed.
• Ensure that change management and user adoption are integrated into project delivery.

Change Enablement & Transition to BAU

• Identify and manage the impact of process and system changes on the organisation.
• Ensure a smooth transition to Business-as-Usual through documentation, training materials and handover plans.
• Contribute to the identification and tracking of key success indicators and benefits.

Education and experience

• Bachelor’s or Master’s degree in Project Management, IT, Business Administration, Marketing or a related field.
• At least 5 years of experience managing digital transformation or customer experience initiatives involving both IT and business components.
• Demonstrated experience in planning and executing transitions from legacy processes or tools to new digital solutions in a complex stakeholder environment, including managing user readiness, data migration and phased go-live strategies.
• Hands-on experience with Scrum methodology, delivering value through MVPs and iterative releases in collaboration with Product Owners and development teams.
• Proven ability to lead multi-stakeholder projects with a focus on compliance, user adoption and measurable business outcomes.

Knowledge & Skills

• Solid understanding of agile project management, particularly Scrum, backlog management and iterative delivery.
• Ability to translate business needs into actionable deliverables and incremental value.
• Skilled in Microsoft Project for project planning, tracking, and reporting in line with PMO standards.
• Familiarity with collaboration tools such as Microsoft 365 and Salesforce-based platforms.
• Knowledge of Salesforce platforms (e.g., Experience Cloud, Marketing Cloud, CRM) is highly valued.

Soft Skills & Competencies

• Excellent communication and stakeholder management skills across both technical and non-technical audiences.
• Strong planning, coordination and problem-solving abilities.
• High adaptability and resilience in a dynamic, cross-cultural environment.
• Proactive and collaborative mindset with strong attention to detail and a focus on quality and continuous improvement.

Benefits

• Impactful Work; Contribute to meaningful social and environmental change. 
• Professional Growth; you will have access to training and learning opportunities.
• Work-life balance: you will benefit from a flexible work environment where you can work from home approximately 50% of the time.
• Collaborative Environment; work with passionate professionals dedicated to impact investing and sustainability.

Additional remarks

The role is open for 36 hours per week (90%) and for one year. We will evaluate the project after one year and then decide whether the contract will be extended.

This position is intended for candidates who will join us as employees on the payroll. We are not considering applications from external contractors or freelancers at this time.

Candidates should hold a valid work permit for the Netherlands.

How to apply

Please send your cover letter and resume in English via the apply button.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.