About the job

The Investor Support (IS) team is responsible for Oikocredit’s Direct Members and investors investment lifecycle management. This includes servicing investors request, ensuring adherence with compliance guidelines and building and maintain standards for processes, investors and/ or members, as well as supporting the investor and member acquisition process. The team is client facing, thus represents Oikocredit’s mission and values at any time they engage with Direct Members and investors.

In this role, you work closely with the investor engagement team in the generation of leads and the acquisition funnel to raise capital. 

Main responsibilities

• Process onboarding requests;

• Process redemption requests or any other client requests;

• Perform KYC controls;

• Perform the processes following customer service best practices,

• Ensure the investor data collected is complete and timely entered into the investor administration application system;

• Contribute to the process design and documentation, as well as flagging gaps in existing procedures;

• Process timely investors account statements;

• Join and support marketing campaigns;

• Generate or identify contact moments that will result on acquisition opportunities.

Qualifications

• Bachelor Degree

• 1-2 years’ experience in an administrative or operational environment, preferably client facing

• Fluency in Dutch (native level) and English is mandatory 

• Familiar with AML regulation is a plus

• Yellow belt certificate is desirable

• Sufficiently IT literate to make effective use of the applications and systems required

• Good interpersonal skills

• Excellent customer service orientation

• Conscientious personality, eye for detail

Competencies

Accuracy, Hands-on, Can-do mentality, Problem analysis and assessment, Initiative, Client and service orientation, Cooperation, Verbal communication and presentation, Written communication.

Benefits

• Impactful Work; Contribute to meaningful social and environmental change.

• Professional Growth; you will have access to training and learning opportunities.

• Work-life balance: you will benefit from a flexible work environment where you can work from home approximately 50% of the time.

• Collaborative Environment: Work with passionate professionals dedicated to impact investing and sustainability.
  

How to apply

To apply, please submit your resume and cover letter in English, outlining your relevant experience and why you believe you would be a great fit for this role. We look forward to reviewing your application.

Additional remarks

The role is open for 20 hours per week.

Oikocredit is an equal opportunity employer. We value diversity and are committed to creating an inclusive work environment that embraces individuals from various backgrounds.